Sistem dan SOP


Saya ditanya tentang beberapa bahan rujukan yang baik untuk mula menyediakan SOP dan SISTEM dalam bisnes.

Atas kesempatan yang ada, saya lihat ramai antara kita mempunyai masa yang terhad untuk menggeledah jenis buku yang sesuai sebagai rujukan.

Saya sarankan buku yang ada dalam foto ini sebagai tambahan dalam senarai bacaan.

Ianya agak ringkas dan mudah faham, terutama untuk mereka yang baru mula mahu menyediakan dokumentasi SOP.





Tentang SOP

SOP adalah salah satu alat pengurusan yang boleh digunakn untuk semua jenis bisnes.

SOP yang memberikan impak signifikan termasuklah:

+ Yang didokumenkan
+ Yang bersifat hidup (alive)
+ Yang diturunkan kuasanya (ownership)

SOP dapat mengurangkan risiko masalah teknikal dalam operasi bisnes yang berbentuk rutin dan berulang-ulang, BUKAN masalah emosi.

Bisnes di Hujung Jari

“Bagaimanakah mahu menjadikan pengurusan bisnes hanya ‘dihujung jari’?”

1. Bisnes itu mestilah sudah ada dan sedang berjalan.
2. Bisnes itu sudah menjana pendapatan dan ada keuntungan.
3. Bisnes itu sudah ada tim dan sistem pengurusannya.
4. Bisnes itu sudah boleh berjalan sendiri tanpa ada masalah kritikal, apabila kita tidak ada meskipun kita bercuti selama 3 bulan.



Friends and Network

The time we meet new people around us is just another opportunity for new venture. Some people make more friends who later will become their tribe. Many of us simply make friends for the current needs.

As we attend a program or training class, we might need a friend for that particular time. Some will still keep in touch even after the program end.

Today, as technology grows, there are many ways how people make friends and stay connected. Whatsapp is another application which is very popular among adults and business people.

Personally, I found that whatsapp somehow made people continue to support each other in a way that we have never thought before.

Yet, making friends casually and building network is not the same. For business people, they need the network more than just friends.

Through network people connect themselves differently, They way the support each other and communicate is also different. Many sets different group to differentiate from social friends and business network.

As for that, I realized that the way friends and network think and communicate is very much different.

+ they do not talk about business all the time, but they remain in business all the time
+ they look for opportunity to be heard and seen
+ they share all necessary information about other people’s business which later makes people share about them
+ they do organize physical meeting once a while
+ they do support each other through communicating ideas and business information
+ when being asked, “What is your plan after this?”, they normally respond naturally as they have everything planned well in their head

min pauline

Both group of friends and network has its own objective and purposes.
Both are important, yet each has its own value.

Pengasingan Tugas

“Separation of task”

Membahagikan tugas melibatkan teknik pengasingan tugas yang membolehkan ianya menjadi satu sistem yang ‘self-corrected’.

Tugas pemasaran dan jualan diasingkan dengan tugas pentadbiran.
Tugas menguruskan wang masuk diasingkan dengan tugas menguruskan wang keluar.
Tugas mengesahkan dan menandatangan cek diasingkan dengan tugas menyediakan cek pembayaran.

Ini dengan sendirinya, akan memberikan keseimbangan perjalanan semua tugas dan fungsi individu dalam syarikat.

Life Lessons from the Kitchen

When I was young, I used to watch my mother early in the morning.

She normally woke up as early as 4.30am. She will prepare breakfast, which normally heavy.

She cooked rice and one side dish.

My father worked in an oil palm estate and need to pack his lunch with him.

Father will normally reached home around 2 or 3 pm after cycling for almost 30-40 minutes.

Well, I remembered well that I sometime sat quietly and watch her from behind. Our kitchen was small and my mother can simply sit next to it. It was a wooden kitchen which she needs to take some time to lit up the fire for  cooking.

My most favorite breakfast was rice and stir fried tapioca with chili or stir fried small shrimp with chili.
It was nice when eaten with hot rice.

I used to bring packed food to school. Sometime, it was just plain rice and salted fish.

For me, that was heaven!

One day, I remembered that my mother somehow have no breakfast left for me to pack.

She was later came to me and handed 2 boiled potatoes.
She said, “Have this at school. You need to eat and have energy. Later, come home after school and eat lunch.”

I did not asked why and I was not sure why my mother gave me the 2 boiled potatoes.

Yet, she still gave me pocket money.

At that time with 50 cents, I can buy nasi lemak, kuih and drinks too!

Boiled potatoes; were something that I don’t like. Compared to boiled eggs, I rather have empty stomach to school.

Potatoes and eggs were both boiled in the same way. But they are different in structure before being boiled.

Potatoes – sturdy, hard.

After being boiled, soft and you can mash them!


Eggs – easy to break, soft in the inside
After being put in water with certain temperature and pressure, become harder, yet you can still mash them too!


Tonight, I remembered how my mother was very concern of her children’s readiness to school. Breakfast was a must.

Most important, it reminds me on something else.

Shall I behave like a potato?
Sturdy and hard, yet after being pressured I become soft.

…or as an egg?

Soft, easy to break, yet harden after being pressured. Still, soft.

I guess, coffee beans are better.

Dark and black. Yet, it still gives out the best aroma and makes everyone smile for a cup of coffee.

Even after being crushed, it remains as powder.